This privacy policy explains how Charter Properties collects, uses, and protects information when you visit and use charterproperties.com.
We may update this policy from time to time. The most current version will always be posted on this page.
Information We Collect
Depending on your interactions with the website, we may collect the following categories of data:
Information collected automatically
Before you provide consent, only essential cookies are used. After you opt in, the following types of information may be collected:
- Device information, browser type, and general usage patterns
- Pages visited, time spent on pages, and interactions with content
- Events such as clicks, scroll depth, and navigation flow
- Hashed identifiers or metadata used for advertising measurement
We do not intentionally collect sensitive categories of information such as financial data, health information, or authentication credentials through analytics or session-based tools. Sensitive fields are masked or excluded from tracking.
Information you voluntarily provide
- Contact information such as name, email address, or phone number
- Information submitted through forms, surveys, or other interactive features
- Preferences or interests you choose to share
Why We Collect Data
We use collected data for the following purposes:
- To understand visitor interests and improve website performance
- To enhance our services, content, and user experience
- To send promotional emails if you have opted in
- To conduct surveys or market research
- To personalize website content based on your interactions
Automatic Data Collection and Tracking
We use cookies and similar technologies to operate this website, measure performance, and improve our services. Non-essential tools, including analytics, marketing tags, pixels, and session-replay technologies, are disabled by default and only activate after you provide explicit opt-in consent.
The categories of data that may be automatically collected after consent include:
- Device information, browser type, and general usage patterns
- Pages visited, time spent, and interactions with site content
- Events such as clicks, scroll depth, and navigation flow
- For marketing tools, hashed identifiers or metadata are used for ad measurement
Third-Party Service Providers
If you opt in, we may share your personal information with third-party processors, such as analytics platforms, advertising networks, or session-replay vendors. These service providers act solely as processors and are contractually restricted from using data for their own purposes, including marketing, data mining, AI training, or resale.
We may also share your personal information with government agencies to comply with legal and regulatory requirements, with our professional service providers (e.g., third parties that provide IT, insurance, and legal services to us), and in response to your requests and with your consent.
We do not share personally identifiable information with third parties for their independent use.
California Privacy Rights (CIPA, CPRA)
For visitors located in California:
- Non-essential tracking tools are disabled until you provide affirmative consent.
- Real-time tracking technologies, such as pixels or session replay tools, are only activated after opt-in.
- You may withdraw consent at any time through the “Manage Preferences” link in the cookie banner.
- You have the following rights:
- Right to know. You may request details about categories of data collected, how it is used, or how it is stored.
- Right to request deletion. Subject to certain exceptions under law, we will respect your request to delete your personal information.
- Right to opt-out. You can request that we stop sharing your personal information and opt out of processing.
- Right to limit sensitive personal information use.
- Right to non-discrimination for exercising your privacy rights.
- To exercise these rights, you can contact us at ACC@charterproperties.com or call us at 704-377-4172.
We maintain records of consent to demonstrate compliance with California requirements.
Data Retention and Security
We retain analytics and tracking data only for as long as necessary to support legitimate business purposes. After this period, data is deleted or anonymized.
Charter Properties uses technical and organizational safeguards designed to prevent unauthorized access, disclosure, or misuse of personal information. Sensitive fields collected through any forms or tools are masked and protected.
Rights of Users
You may:
- Accept or reject non-essential cookies
- Customize consent settings by cookie category
- Withdraw consent for cookies at any time
- Request access, correction, or deletion of your personal information
- Request that we do not sell or share your personal information
- Request confirmation of whether personal information is being processed
- Request a portable copy of the personal information you previously provided
- Request to opt out of processing of personal information for purposes of targeted advertising, sale, or profiling
- Appeal Charter Properties’ decision on a consumer request
All consent modifications take effect immediately. To exercise any of the above rights and make a consumer request, please contact us at ACC@charterproperties.com.
Contact
For privacy requests or questions: ACC@charterproperties.com